Information

We always appreciate feedback and seek to address customer concerns as soon as possible.

When complaints are made or disputes arise we will do our best to resolve the issue at the first point of contact.

When necessary, we will ask you to write to us setting out the details of your complaint. We will acknowledge receipt of your written complaints by return email setting out our Complaint Handling procedure and how to contact us for further information. We may ask you for further information to help us address your complaint.

You can lodge a complaint by email or in writing.

We aim to resolve complaints within 3 working days. If it is likely to take any longer, we will keep you informed of progress. Some situations may require an investigation requiring more time. We will keep you informed of progress.

  • Email: complaints@nextpayday.com.au

Or write to us at:

  • Complaints Officer
  • PO Box 1006,
  • Strawberry Hills NSW 2012

If we cannot resolve the complaint to your satisfaction, then you have the right to lodge the dispute with the independent dispute resolution scheme, the Australian Financial Complaints Authority (AFCA).

A dispute can be lodge with AFCA electronically through their website or by mail.

 

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Complaint Form

Use this form to make a complaint. You can also complain by email or in writing, using the details on this page.

300 character limit.