How can we help? 🤔
Find answers to your questions about cash advances, repayments, and more
Find answers to your questions about cash advances, repayments, and more
⚡
Instant Approval
Get approved in seconds
🏦
Bank-Level Security
Your data is protected
📞
24/7 Support
We’re here when you need us
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No Hidden Fees
Transparent pricing always
Frequently Asked Questions
👋 About NextPayday
NextPayday is an innovative financial wellness platform that provides Australians with instant access to their earned wages when they need it most. We offer fair, transparent cash advances without the stress of traditional lending.
Absolutely. We use bank-level encryption and security measures to protect your data. We’re fully regulated by ASIC and follow strict privacy guidelines to ensure your information is always safe.
We charge a small, transparent fee based on the amount borrowed and repayment period. All fees are clearly shown upfront before you accept your advance – no hidden charges, ever.
No, never. We believe in complete transparency. All fees are clearly displayed before you accept your advance. What you see is what you pay – no surprises, no hidden charges.
We provide advances based on your verified income and our responsible lending guidelines. This ensures you can comfortably repay the advance while maintaining your financial wellbeing.
You need to have a regular income of at least $400 per week to qualify for our cash advance service. This helps ensure you can comfortably repay your advance.
You can borrow between $100 and $2,000 depending on your income and repayment history with us. New customers typically start with smaller amounts that increase over time.
Your advance limit is determined by your verified income, spending patterns, and repayment history with us. We use smart algorithms to ensure you can comfortably afford the repayment.
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Getting Started
Simply download our app, create an account, connect your bank account, and apply for your advance. The process takes just a few minutes and you’ll get an instant decision.
You need to be 18+ years old, have a regular income of at least $400 per week, and have an Australian bank account. We’ll also need to verify your identity and employment.
Once approved, your cash advance is typically transferred to your account within 60 seconds. Available 24/7, even on weekends and public holidays.
💰 Loans & Repayments
You can borrow between $100 and $2,000 depending on your income and repayment history with us. New customers typically start with smaller amounts.
Repayments are automatically deducted from your bank account on your next payday. You’ll receive reminders before the repayment date.
Contact us immediately if you’re having trouble. We offer flexible repayment options and can work with you to find a solution that works for your situation.
We charge a small, transparent fee based on the amount borrowed and repayment period. All fees are clearly shown before you accept your advance.
🔒 Security & Privacy
Absolutely. We use bank-level encryption and security measures to protect your data. We’re also regulated by ASIC and follow strict privacy guidelines.
We need to verify your income and deposit your advance. We use read-only access and never store your banking passwords or login details.
We perform a soft credit check that won’t affect your credit score. We focus more on your current income and spending patterns than your credit history.
📱 App & Account
You can update your personal information, bank details, and employment information directly in the app under ‘Account Settings’.
You can only have one active advance at a time. Once you’ve repaid your current advance, you can apply for another one immediately.
You can close your account anytime by contacting our support team. Make sure all outstanding advances are repaid before closing your account.
Still need help? 💬
Our friendly support team is here to help you 24/7
Our friendly support team is here to help you 24/7
